Frequently Asked
Questions

The minimum age to register and play on taraph is 21 years old, in line with Philippine gaming regulations and PAGCOR guidelines. We strictly enforce this policy through our KYC verification process. Any account found to belong to a player under 21 will be immediately suspended and all funds returned. If you're a parent or guardian, we recommend using parental control software to prevent underage access to online gaming platforms.

For KYC verification, taraph accepts the following Philippine government-issued IDs: PhilSys National ID, Philippine Passport, Driver's License (LTO), UMID (SSS/GSIS), PRC ID, Voter's ID, and Postal ID. You'll need to upload a clear photo of the front and back of your chosen ID. In some cases, we may also request a selfie holding your ID for additional verification. KYC is required before your first withdrawal to ensure account security and regulatory compliance.

No worries — it happens to everyone. On the taraph login page, click "Forgot Password" below the login form. Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. Once reset, make sure to use a strong password that combines letters, numbers, and special characters. If you're still having trouble, contact our support team via live chat.

Yes, you can request account closure at any time. Go to Account Settings and select "Close Account," or contact our support team directly. Before closing, make sure to withdraw any remaining balance. If you're closing your account due to gambling concerns, we strongly encourage you to use our self-exclusion tools instead — these allow you to take a break without permanently losing your account. Permanent account closure requests are processed within 5 business days.

taraph supports a wide range of Philippine payment channels to make deposits and withdrawals as convenient as possible. Accepted methods include GCash, PayMaya (Maya), BPI Online, BDO Online Banking, Metrobank Online, UnionBank, and InstaPay transfers. All transactions are processed in Philippine Peso (PHP). We're continuously adding more payment options to serve players from Manila, Cebu, Davao, Quezon City, Makati, and all across the Philippines.

The minimum deposit on taraph is ₱100 PHP for most payment methods including GCash and PayMaya. For bank transfers via BPI, BDO, and Metrobank, the minimum is ₱500 PHP. There is no maximum deposit limit, though large deposits may require additional verification for security purposes. Deposits are credited to your taraph account instantly for e-wallets and within 15 minutes for bank transfers.

Withdrawal processing times at taraph vary by method. GCash and PayMaya withdrawals are typically processed within 1–3 hours once approved. Bank transfers to BPI, BDO, and Metrobank take 1–3 business days depending on your bank's processing schedule. Withdrawals requested on weekends or Philippine public holidays may experience slight delays. The minimum withdrawal amount is ₱200 PHP. Make sure your KYC verification is complete before requesting your first withdrawal.

Absolutely — and we encourage all taraph players to do so. You can set daily, weekly, or monthly deposit limits directly from your Account Settings under "Responsible Gaming Tools." Limits take effect immediately once set. If you want to increase a limit, there is a mandatory 24-hour cooling-off period to prevent impulsive decisions. Decreasing a limit takes effect right away. This feature is part of taraph's commitment to responsible gaming for all Filipino players.

taraph offers a diverse library of games to suit every type of player. Our lineup includes online slots with hundreds of titles, live casino games with real dealers, bingo rooms with multiple prize tiers, rummy card games, Lucky Neko, and more. We regularly add new games and seasonal specials. Browse the full game catalog from the taraph Casino section or use the search and filter tools to find your favorites quickly.

Yes! taraph is fully optimized for mobile play. You can access all games directly through your mobile browser on both Android and iOS devices — no app download required. The taraph mobile site is designed to be fast, responsive, and easy to navigate on smaller screens. For the best experience, we recommend using an updated version of Chrome or Safari and a stable internet connection, whether on WiFi or mobile data.

Yes. All taraph games use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and unbiased. Our games are regularly audited by independent testing agencies to verify fairness and compliance. Live casino games are streamed in real time with professional dealers, adding an extra layer of transparency. taraph is committed to providing a fair gaming environment for all players.

If you lose your internet connection mid-game, taraph's system will attempt to resume your session automatically when you reconnect. For slot games, any spin in progress will be completed and the result recorded. For live casino games, the round will continue and the outcome applied to your account. If you believe a disconnection caused an error in your balance, contact our support team with the date, time, and game name and we'll investigate promptly.

New taraph players can look forward to a generous welcome package upon completing registration and making their first deposit. Bonuses may include deposit match bonuses, free spins on selected slot games, and cashback offers. Specific bonus amounts and terms are displayed on the Promotions page and may vary based on current campaigns. All bonuses are subject to wagering requirements — make sure to read the full terms before claiming any offer.

Wagering requirements (also called rollover or turnover) specify how many times you need to play through a bonus amount before you can withdraw the winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically count 100%, while table games may count less. Always check the specific terms of each bonus offer on taraph.

To claim a taraph bonus or promo code, log in to your account and navigate to the Promotions or Cashier section. If a promo code is required, enter it in the designated field during the deposit process. Some bonuses are automatically credited to your account upon qualifying — no code needed. Bonuses have expiry dates, so make sure to use them within the specified timeframe. If a bonus doesn't appear in your account after qualifying, contact our support team right away.

Yes. taraph uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored securely and never shared with unauthorized third parties. We also employ two-factor authentication (2FA), fraud detection systems, and regular security audits to keep your account safe. For your own protection, never share your password with anyone — taraph staff will never ask for your password.

Enabling 2FA on your taraph account adds an extra layer of security. Go to Account Settings, select "Security," and toggle on Two-Factor Authentication. You can choose to receive a one-time PIN via SMS to your registered mobile number or use an authenticator app like Google Authenticator. We strongly recommend enabling 2FA, especially if you're accessing taraph from shared devices or public WiFi networks in places like malls or cafes.

If you notice any unauthorized transactions, login attempts, or changes to your account details, act immediately. Change your password right away and contact taraph support via live chat or email. Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized access. Do not share your account details with anyone, and be cautious of phishing messages pretending to be from taraph — we will never ask for your password via email or chat.

taraph offers flexible self-exclusion options to help you take a break when needed. Log in to your account, go to Account Settings, and select "Responsible Gaming Tools." From there, choose your preferred exclusion period: 24 hours, 7 days, 30 days, 3 months, 6 months, or permanent exclusion. Once activated, your account will be locked for the chosen period and you will not be able to log in or make deposits. Permanent self-exclusion cannot be reversed. If you need immediate help, contact our support team directly.

If you or someone you know is struggling with problem gambling, help is available. taraph works in alignment with PAGCOR's responsible gaming framework and can connect you with professional counseling services. Support groups are available in Metro Manila, Cebu, and Davao. You can also reach out to the National Crisis Hotline for immediate assistance. Remember — gaming should always be fun and within your means. Visit our Responsible Gaming page for a full list of tools and resources.

Yes. taraph's session reminder feature lets you set alerts after 30, 60, or 90 minutes of continuous play. When the timer is up, a notification will appear reminding you to take a break. You can also set a hard session time limit that automatically logs you out after a specified duration. These tools are available in Account Settings under "Responsible Gaming Tools" and are completely free to use. Taking regular breaks is one of the best habits for healthy, enjoyable gaming.